Returns and refunds

ALL SALES ARE FINAL

Due to the vintage, used, uncommon, and often one-of-one nature of ZANJPN inventory, all sales are final. ZANJPN does not accept returns or exchanges for change of mind, incorrect sizing, buyer preference, or compatibility issues.

PRODUCT CONDITION

Many sourced goods have previous use, age, wear, repairs, fading, marks, manufacturing variations, missing packaging, or other characteristics consistent with their history. These characteristics are not considered defects when disclosed in the product description or visible in the listing photographs.

Every reasonable effort is made to describe and photograph each item accurately. Please review all photographs, measurements, condition notes, part numbers, and product details before purchasing. Buyers are encouraged to contact ZANJPN with any questions before placing an order.

CLOTHING AND SIZING

Sizing can vary significantly between manufacturers, production periods, and regions. Vintage Japanese sizing may fit differently from current North American sizing.

Listed measurements should be compared with a similar item that already fits. Returns or exchanges are not accepted because an item does not fit as expected.

AUTOMOTIVE PARTS AND COMPATIBILITY

The buyer is responsible for confirming that an automotive part is suitable for the intended vehicle and application before purchasing. Vehicle references, model names, measurements, and part numbers are provided to assist with identification but should not be treated as a guarantee of compatibility unless expressly stated in the listing.

Returns are not accepted for incorrect fitment, installation issues, differences between vehicle specifications, or incompatibility with the buyer’s intended application.

ORDER CANCELLATIONS

Orders cannot normally be cancelled after checkout. If an order has not yet been processed or packed, contact ZANJPN immediately. Cancellation requests are reviewed individually and are not guaranteed.

DAMAGED, INCORRECT, OR MATERIALLY MISDESCRIBED ORDERS

If the wrong item is received, an order arrives damaged in transit, or an item differs materially from its listing, contact ZANJPN within 3 calendar days of confirmed delivery.

The message must include:

• The order number

• A description of the issue

• Photographs of the item

• Photographs of the exterior package

• Photographs of the shipping label

• Photographs of all internal packaging

Keep the item and all packaging materials until the review is complete. Do not install, modify, clean, repair, wear, or use an item that is being reported.

If ZANJPN confirms an eligible issue, ZANJPN will determine the appropriate resolution based on the circumstances. A resolution may include replacement where available, store credit, a partial refund, or a refund. One-of-one items may not be replaceable.

SHIPPING COSTS

Original shipping charges are not refundable except where required by law or where ZANJPN confirms that the wrong item was sent or the order was materially misdescribed.

Unauthorized returns will not be accepted. Packages returned without prior written authorization may be refused or returned to the sender at the sender’s expense.

LEGAL RIGHTS

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded. Where applicable law requires a different outcome, ZANJPN will comply with that requirement.